What is Velocity Micro's Return Policy?
Velocity Micro offers a 30 day money back guarantee on all of our systems purchased directly from Velocity Micro. You can return the system for any reason if not completely satisfied within the first 30 days of ownership. You must contact us before you attempt to the return product(s) to obtain a Return Merchandise Authorization Number (RMA) for you to include with your return. Returns are not possible after this period.
All systems purchased are subject to a 20% Restocking Fee if returned for a refund.
- Purchasers agree to this industry-practice restocking fee at the time of purchase and it will not be waived for any reason.
- All new system orders cancelled after production has begun are subject to a 20% restocking fee.
- All new systems that have shipped are also subject to the 20% restocking fee, regardless whether the system arrives in perfect working order or in need of repair.
- If delivery of new system is refused and the shipper returns the system to Velocity Micro, the refund will be processed less the 20% restocking fee, and less the return shipping cost.
- The customer accepts the responsibility for return shipping for any merchandise returned for refund.
All returned merchandise must be accompanied by its original packaging, accessories and manuals. You must contact Velocity Micro customer support for an RMA# prior to return of merchandise. Defective merchandise will be replaced with a like item, upon return of the defective merchandise.
- Velocity Micro is not responsible for any damages caused by either internal or external equipment, shorted connections or components not installed by or purchased from Velocity Micro.
- Velocity Micro is not responsible for damages to any components or loss of any data inadvertently caused by products, under normal or abnormal use, including those purchased from Velocity Micro.
- Velocity Micro will not replace, repair or refund any purchase if an item's serial number does not match what was originally sold.
- There are absolutely no refunds for custom work (i.e custom paint, special order chassis, custom cutouts).
- Velocity Micro will be not be responsible for shipping to Velocity Micro for systems or parts returned for refund.
Warranty only applies to systems sold directly by Velocity Micro or an authorized dealer. 30-Day money back guarantee only applies to systems sold directly by Velocity Micro.
EXCLUSIONS: There is no return for refund for any of the following:
- Specialized/Branded Peripherals such as Keyboards, Mice, Monitors, or Speakers are RMA'd through the component manufacturer (i.e. Logitec, Razor, Asus, etc).
- Add On Software such as MS Office, Norton AV, or other which is serialized and requires activation.
- Any specialized or custom ordered component or item denoted with an asterisk (*) on a wizard page.