Customer Service Center

Can I change an order I've already placed?

Can I special-order parts in my new system that I don't see on Velocity Micro's website?

Do website prices include tax?

Does Velocity Micro offer any discounts?

Does Velocity Micro offer financing?

How can I view the status of my order?

How long will it take to receive my new system?

Is Velocity Micro Better Business Bureau certified?

Once I have my Velocity Micro system, can I upgrade its hardware?

What method of payment does Velocity Micro accept?

How long will it take to receive my new system?

I received a new Velocity Micro system which appears to have been damaged during shipment. Whom do I contact?

Where and how does Velocity Micro ship new systems?

Will I get my new system all in one shipment?

What is Velocity Micro's Return Policy?

Log into the Support Hub

What are the hours for Technical Support?

What should I expect when I contact Technical Support for assistance?

When is the best time to call Technical Support?

What should I do if I called/emailed Technical Support but have not heard back?

Is Velocity Micro Better Business Bureau certified?

How long does it usually take for a RMA part to be sent?

What are Velocity Micro RMA Parts Service Conditions?

When can I expect to receive the RMA part I requested?

Does Velocity Micro sell refurbished PCs or PC parts that I can purchase?

I bought one of your older systems used, what kind of support, warranty, or refurbishment do you offer?

Once I have my Velocity Micro system, can I upgrade its hardware?

I bought one of your older systems used, what kind of support, warranty, or refurbishment do you offer?

I purchased Microsoft Office with my computer, but I don't have a CD.

If I buy a Velocity Micro PC through a private seller/auction, can I get a restore disk from Velocity Micro?