Order Support

Velocity Micro's award winning Customer Care, the premier source for information on your Velocity Micro PC. To help answer your questions and address support issues, our team of experts have compiled this library of walk-throughs, downloads, and FAQs. This information is updated, expanded, and refined on a daily basis to ensure you have the very latest information available.

Click here to download the Velocity Micro User Guide

Can I change an order I've already placed?

Normally, Yes. Contact a sales associate at (804) 419-0900, option 1 to discuss upgrades/changes to your order. Please keep in mind that changes made too close to your system's ship date may delay shipping and/or incur fees.

Can I special-order parts in my new system that I don't see on Velocity Micro's website?

Special orders are done on a case-by-case basis depending on availability. Contact a sales associate at (804) 419-0900, option 1 for a custom quote.

Do website prices include tax?

You only pay sales tax if you live in Virginia. A 6% sales tax applies to Virginia residents only; the amount will appear separately on the checkout page once you enter in your address.

Does Velocity Micro offer any discounts?

Velocity Micro does offer volume discounts for purchases of 3+ units as well as semi-regular sales events. For details, contact our sales team at (804) 419-0900 opt. 1.

Does Velocity Micro offer financing?

Velocity Micro offers financing through the following options:

How can I view the status of my order?

At the top of any page on our site, you'll find the Order Status button. Click this to be taken to the Order Status page, where you will enter in your order number and email address (you'll need both). Click Get Status and you'll be given a detailed description of what stage your order is in.

Is Velocity Micro Better Business Bureau certified?

Yes, you may view the BBB Reliability Report for Velocity Micro by clicking here.

Better Business Bureau

What methods of payment does Velocity Micro accept?

Does Velocity Micro sell refurbished PCs or PC parts that I can purchase?

Currently, Velocity Micro does sell some components and parts from time to time on both eBay and Amazon. There are a variety of items available and they change often, so bookmark the sites and check back frequently.

Ebay Velocity Micro outlet

Amazon Velocity Micro outlet

For additional purchase related FAQs, check out our full FAQ section