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Software Support

Velocity Micro's award winning Customer Care, the premier source for information on your Velocity Micro PC. To help answer your questions and address support issues, our team of experts have compiled this library of walk-throughs, downloads, and FAQs. This information is updated, expanded, and refined on a daily basis to ensure you have the very latest information available.

Click here to download the Velocity Micro User Guide

What are the disc capacity for DVD video discs?

DVD-5: a single-sided and single-layer disc which holds 4.7 GB of data.

DVD-9: a single-sided and double-layers disc with capacity of 8.5 GB.

DVD-7: a double-sided and single-layer disc with capacity of 9.4 GB.

DVD-18: a double-sided and double-layers disc holds 17 GB.

Blu-Ray: a single layer disc holds 25 GB and a dual-layer disc holds 50 GB.

How do I go about uninstalling unused programs?

If you have lots of programs that you don't use anymore or need to free up some disk space, you can uninstall old programs through the Windows Settings. To do so, go to Apps & Features by right-clicking on the Windows icon in the bottom left corner of your desktop. A menu will popup, and at the top you will see "Apps & Features." Left click on that and you will be taken to the Apps & Features screen. By default your programs are listed alphabetically, but you can also sort them by size and date installed. You can search for a specific program by name. Left clicking on a program will allow you to uninstall, modify, move, or reset a program. Which options are available will depend on the program. Once you've decided which program you want to uninstall, simply click the "Uninstall" button and follow the wizard to complete the process.

If you want to do a more thorough uninstall, you can use a program called Revo Uninstaller. Revo will go through the registry and file system to delete any unused registry entries as well as directories that are no longer in use. Generally, using Revo shouldn't be necessary, but there are cases where you may be having issues with a certain program and need to do a complete reinstall to eliminate any variables. Revo is handy for situations like that.

apps & features

Can I change the operating system on my computer?

Yes, but Velocity Micro will not provide assistance for this.

Velocity Micro can only provide support for the operating system that originally shipped with the system and if the system requires repair, the system may be returned to it's originally configured state with the original operating system installed.

Why weren't the softwares I ordered installed on my new system?

Some software installations require the end user to agree to the End User Licensing Agreements during the primary installation process. These may include graphics application suites, antivirus software, etc. We cannot agree on your behalf.

Other softwares have licenses that are timer-based, meaning their subscription for service begins from the date of first installation. You potentially could lose days or weeks of paid service. For these reasons, we leave the installation of these softwares to the ultimate end user to perform.

Velocity Micro makes every effort to keep the installation of software on new systems as lean and robust as possible. For this reason, we do not install all of the softwares and utlities provided by the manufacturer of the individual hardware components.