PC Support Hub
Velocity Micro's award winning Customer Care, the premier source for information on your Velocity Micro PC. To help answer your questions and address support issues, our team of experts has compiled this library of walk-throughs, downloads, and FAQs. This pc troubleshooting hub is updated, expanded, and refined on a daily basis to ensure you have the very latest information available. Check out our PC help support documents below.
Click here to download the latest Velocity Micro User Guide
Click here to download the latest Velocity Micro Laptop User Guide
Lifetime Upgrade Program
All Velocity Micro PCs come with a lifetime upgrade package, meaning any time during the life of your PC, you have the option to return your system to our factory for updates.
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Submit a ticket
If you are unable to find a solution to your issue in our FAQ Library, submit a Support Ticket to contact a technician.
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Chassis & Accessories
How to set up multiple displays How to connect your monitor to your PC How to connect speakers to your PC How to connect peripherals to your PC Why am I only getting sound from 2 of my 5.1 speakers? How do I change the resolution and refresh rate on my monitor? Where can I find the rubber grommets and screws for mounting hard drives in legacy GX or MX cases? How Do I Control the RGB Lights in My System?
Hardware
How to replace a graphics card How to remove and install RAM How to connect internal system cables How to install an additional storage drive How to reconnect the power connections in your PC How do I go about finding compatible RAM upgrades? What can I do if I think my liquid cool unit is malfunctioning? My overclocked system has degraded, how can I get it back? I want to upgrade my PSU, how can I calculate the wattage my system requires? What are the symptoms of a failed or failing power supply? What are the possible symptoms of a failed video card? How can I tell if my hard drive is failing or has failed? What do I do if my hard drive has corrupt sectors or my file system may be corrupt? Once I have my Velocity Micro system, can I upgrade its hardware? Why doesn't Windows recognize my second hard drive? How To Install An M.2 Drive?
Maintenance
How to clean dust out of your PC Grounding yourself before working on any computer-related task How to open your case to access the inside How to replace a CMOS battery How can I free up some Hard Drive space? How can I load programs and files faster? How do I practice safe computing to avoid malware? How do I clear the CMOS (manually reset the BIOS) on my PC? How to run Memtest86+ memory diagnostic tool What diagnostics may I run on my solid state hard drive? What do I do if my hard drive has corrupt sectors or my file system may be corrupt? Where can I look up a Bug Check Code or BSOD (Blue Screen of Death)? How do I backup my data? Is it harmful to defragment my hard drive often? What are the links for downloading the latest drivers for my computer? Why are games running slow and choppy on my new PC? How to perform a clean install of an AMD video driver How to fill, cycle, and replace the fluid in your custom loop liquid cooling system
Ordering
Can I change an order I've already placed? Can I special-order parts in my new system that I don't see on Velocity Micro's website? Do website prices include tax? Does Velocity Micro offer any discounts? Does Velocity Micro offer financing? How can I view the status of my order? Is Velocity Micro Better Business Bureau certified? What method of payment does Velocity Micro accept? Does Velocity Micro sell refurbished PCs or PC parts that I can purchase?
Repairs
How do I get RMA service for my Nvidia Tesla? If I buy a Velocity Micro PC through a private seller/auction, can I get a restore disk from Velocity Micro? How do I send in my computer for depot repair? How long will it be before I receive my PC back from warranty repair? What are the steps in the repair process?
Shipping & Returns
How long will it take to receive my new system? I received a new Velocity Micro system which appears to have been damaged during shipment. Whom do I contact? Where and how does Velocity Micro ship new systems? Will I get my new system all in one shipment? What is Velocity Micro's Return Policy? How long does it usually take for a RMA part to be sent? What are Velocity Micro RMA Parts Service Conditions?
Startup
How can I boot quicker and use less memory? System will not power on Can I set up my system for dual boot? How do I disable automatic restart on system errors? The computer is turned on but there is no image on the monitor. What should I do? Why does my computer beep when it starts up? During startup, what key do I press to access the BIOS on my system? I tried to access the BIOS on system startup but cannot. It just proceeds to load Windows.
Ubuntu / Linux
Fixing Common Audio Issues Black Sceen/Log in Issues in Ubuntu How to Force Close Frozen Apps in Ubuntu How to back up and restore your Ubuntu Files using Deja Dup Package Manager Errors with Ubuntu Bluetooth Troubleshooting in Ubuntu Network Diagnostics in Ubuntu How to Add Devices in Ubuntu Wireless Network Troubleshooting System Freezing Unexpected System Reboots in Linux Adding a Secondary Hard Drive to a Ubuntu PC Installing CUDA Toolkit and cuDNN Libraries on Ubuntu Changing Your User Password in Ubuntu Playing Audio over HDMI or DisplayPort in Ubuntu Installing and Using VPNs in Ubuntu Managing and Adding User Accounts in Ubuntu
Software
What are the disc capacity for DVD video discs? How do I go about uninstalling unused programs? Can I change the operating system on my computer? Why weren't the softwares I ordered installed on my new system?
Technical Support
What are the hours for Technical Support? What should I expect when I contact Technical Support for assistance? When is the best time to call Technical Support? What should I do if I called/emailed Technical Support but have not heard back? If I purchase one of your system chassis on Amazon.com or miscellaneous hardware from your ebay store, do I receive technical support?
